Frequently Asked Questions - FAQs

Where are you located?

We are located at 615 Vine St. Cincinnati, OH 45202, USA.

What hours are you open?

We are open: Monday thru Friday 9:30am - 5:30pm, and Saturday 10am - 1pm EST. Sunday's we are closed.

How do I contact you via email?

You may contact us via email by clicking here Email Us.

What is the best contact number for the Atelier?

Contact us at 513-407-3275.

Do you offer same day delivery in Cincinnati?

Yes! We offer same-day flower delivery across Cincinnati and surrounding areas for orders placed before 12pm (local time). Your flowers will be hand-delivered with care on the same day.

What areas do you deliver flowers to?

We deliver flowers to many surrounding areas. See all our Floral Delivery Areas.

Do you deliver flowers to funeral homes, if so what information is needed?

When placing your flower order for a Funeral Service please provide us with the name of the deceased, the name of the funeral home, date & time of viewing. Order Sympathy and Funeral Flowers.

Do You deliver flowers to hospitals, if so what information is needed?

When placing your flower order for a patient at a hospital, provide us with the name of the patient and room number, also please be sure the patient is not being released and can receive flowers. Send Flowers to a Hospital.

Can I add a personal card message to my order?

Yes! Every order includes a complimentary card with your custom message. You can enter your message during checkout and we’ll make sure it’s printed and included with the flowers.

What happens if the recipient isn't home?

If no one is available to receive the delivery, our driver will either leave the flowers in a safe spot or contact the recipient directly (based on your delivery notes). We always take care to ensure your gift arrives safely.

How do I know my order was recieved?

Once your order is placed, you’ll receive a confirmation email with all the details. We also send you an email confirmation once the flowers have been delivered to your loved one.

What payment options do you offer at checkout?

We offer all major credit card payment options, Visa, MasterCard, Discover, and Amex.

What kind of flowers do you use in your arrangements?

We use fresh, seasonal blooms sourced from local growers whenever possible. Our designs are crafted daily in our Atelier and reflect what’s freshest and most beautiful at the time of your order.

What is a Designer's Choice floral arrangement?

A Designer’s Choice arrangement is created when the florist selects the colors, flowers, style, and container based on the season. Shop Designers Choice.

Will my flower arrangement look exactly like the product picture?

Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence.

What if I want to cancel my order?

Please call us to cancel orders at 513-407-3275.

Is the information I provide during checkout kept private and secure?

Yes, DH Floral Atelier is a fully secure and SSL Certified (Secure Socket Layer). Please shop on our floral website with confidence.

Where can I see your Customer Service Policy?

You may read our Customer service policy by clicking View Customer Service Policy.

I'm Ready to shop for flowers; which page do you recommend I start at?

Yay! You may begin shopping for flowers by clicking on this page Shop Flowers Now.

Can I request a specific delivery time?

We can’t guarantee exact delivery times, but you can include a preferred window during checkout and we’ll do our best to accommodate it. For timed events (like funerals), please provide us with event details and a day-of content so we can ensure a safe delivery for you.